Astle Scunthorpe Star Rating
Sales
10 comments from 18 reviews
Service
27 comments from 103 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"Everything was perfect apart from a few scratches after it had been washed"
"The service was carried out promptly and efficiently. Every member of staff with the Astle group were polite and helpful."
"Gold star service as I has not prebooked and called into the service department to arrange a visit all done at the same time so saved me the trouble of going back. Great service"
"The dealership have been very good."
"Sam is excellent in every manner."
"The dealership were really good"
"friendly and helpfull staff"
"realy good very helpful staff."
"first class experience,staff fantastic especially service desk."
"Pre booked MOT completed to quoted time."
"helpful,courteous."
"quick and efficient service"
"With the exception of the young lady at the service reception, its a mystery to me how the remaining service staff are able to continue working at BMW or any other dealershipfor that matter. Continue..."
"A very attentive dealership that go the extra mile to ensure that the customer is completely satisfied"
"They were extremely helpful. It was very good. They were very efficient."
"I received fantastic service from Tony , the car returned nice and clean ."
"mycar was beautifully cleaned when i picked it up lovely"
"Work done was fine except that the vehicle was handed back with the handbrake out of adjustment and ineffective following work on brake system."
"car not cleaned inside or out however has been on previous visits and they have said to return it and they will do it foc just a bit disappointing obviously no one checked it"
"I feel I get treated as a special customer there; I have done every service with them."
"Very pleased."
"When I got the car back the engine the wires should have been attached to the trunking and rubber grommet was not clipped in it was left hanging"
"Excellent Service"
"Very good service, efficient and helpful"
"Very courteous and efficient service"
"Was quoted £254 on telephone, Was billed £377 and reduced to £325 on the day"
"Was impressed with the quality of work and the cleanliness of the car"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M153i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Received superb service, always do, the purchasing process is always relaxed and stress free"
"Disappointed with the financial services interview"
"Buying experience was a pleasure at astles. salesperson deal spencer was excellent even came in on his day off to hanf car over to use, all staff very helpful and friendly."
"Very pleased"
"Excellent service from Dean, have had new BMW's every 2 years since 1985 and this salemann is by far the best yet, I hope his manager knows"
"Dealership very helpful"
"the salesman Chris Gough was excellent he really did look after us"
"Peter looked after me very well."
"Alstle Scunthorpe looked after me very well, would recommend them"
"my only observation was i felt let down on the price given for my BMW318d se ,I ended up in selling it privately for 2000 more"