Astle Scunthorpe Star Rating
Sales
6 comments from 15 reviews
Service
33 comments from 87 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"I am very happy with the way Dean dealt with my sale, very professional and friendly,"
"Everytime I visit this dealer the service department experience is excellent."
"The service department are always first rate ten years as a customer"
"The service advisor took time to explain what work my car needed and advised me of costs beforehand."
"they mis-diagnosed the problem but gave good customer service."
"all four alloys wheels had been changed and tyres by a contractor.I was discusted to find black marks all over the cream leather on all four seats as though 4 persons had been for a joy ride in car.also black finger marks on the roof lining,"
"Excellent."
"The service is excellent."
"Took car in for recall and service carried out at same time"
"they were very good"
"The tyre pressures were incorrect when i got my car back."
"Excellent dealership."
"Car came back feeling like new after service and was cleaned and valeted."
"very professionl service and nothing is ever a problem and staff always very helpful"
"The service is good apart from the windscreen wash jets weren't looked at as I asked them to be."
"Samantha Burn in service and Gary in the workshop and Adam the technician are brilliant."
"Always excellent"
"The senior service advisor Samantha Byrne was excellent in the way she carried out her duties."
"Very helpful."
"Attended to promptly without appointment."
"I have had issues with the service manager. A good dealership in whole."
"the service is very good."
"The staff were very courteous to me."
"The actual service was very good Sam was helpful, there seemed to be an issue with the Saturday appointment."
"Very with the dealership"
"They were fine."
"The dealership did not get the Vehicle back on time"
"The service took longer than anticipated."
"First class."
"A chunk of plastic was taken out of the bumper when the light lense was changed and I was not told about this."
"The dealership moved the appointment forward to make sure that I would have the car back when I needed it."
"Very professional."
"Perfect"
1 Series 3-Door (2012)
116d ED 3-door (2012)
1 Series 5-Door
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
1 Series M135i (2012)
3 Series Saloon (2012)
The BMW 320d ED
3 Series Touring (2012)
3 Series Coupé
3 Series Convertible
3 Series Gran Turismo
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4 (2013)
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
M6 Gran Coupé (2013)
X5 M (2012)
X6 M (2012)
M Experience
ActiveHybrid 3
ActiveHybrid 5
ActiveHybrid 7
"Very helpful, good price and advice on vehicle. Allowed a good test drive."
"We were advised on ordering the car that delivery would be week commencing 11 03 2013. It was then changed to 23 03 2013 but then ancelled on the 20 03 2013 due to transportation. Delivery set for 28 03 2013. Finally collected on 30 03 2013."
Astle Scunthorpe Dealer Principal response
"Thank you for your feedback. I am sorry to hear that your vehicle was delayed during its delivery from the factory to our dealership. As you are aware this was due to circumstances beyond our control and I am pleased to learn from Ben Everett that everything possible was done to get it turned around straight away and you are now fully enjoying the car."
"Dean Spencer went the extra mile I have never before had the level of service that he gave."
"I have now bought 3 cars from Astles. I keep going back to them so they must be looking after me well."
"Special mention to Chris and Paul, totally painless experience"
"Ryan Chris were excellant the made the sale very easy."